Introduction

All customers listed voluntarily provided these testimonials, without prompting:

Mrs Sisman, Bath ...

"You are a completely brilliant outfit. You are efficient in your service and when I call real people answer the phone - and I love everything in your catalogue! I do a lot of buying by mail order. You are the best all round."

Product Range

Lidia Arcisiewska, Oxfordshire...

"I wish you could open an 'Adult Explorers' as my girl is growing out of your range and I enjoyed so much ordering from 'Young Explorers' over the years"

Jennie Clark by Email ...

"You've done it again - first class products matched with first class service! We've searched high and low for decent wellie boot socks and your tube and ski socks are just the job. What's more they arrived quickly! We are just back from a lovely long winter walk and there hasn't been a single moan about cold feet. A pair have been put in the sailing bag where I am sure they will be equally successful at keeping feet warm and boots firmly on! Thank you!"

Andy Sherriff, Denbigh ...

"Just like to say how pleased we are with the products we purchased.
We bought ski goggles, Gore-Tex mitts, gloves and neoprene ski mask from you for a trip to see Santa in Lapland. When we arrived 11.00 GMT it was -35 deg C. Cold enough for the plane doors to freeze closed & delay exiting.
As dusk fell the temp plummeted, becoming -50 C (-60C in wind-chill) by full dark. Freak weather we were told -- causing problems for even the reindeer!!
Our (9 yr old) daughter had faultlessly warm face, hands & feet. In fact she was totally warm. The mitts performed faultlessly throughout all the activities -- so good that the liner gloves were not needed. The snow boots bought from you last year were also superb & warm. Best of all was the neoprene mask -- what the local guides use -- essential for the skidoo rides. Wish I had one! Would have stopped my nostrils freezing together & avoided frozen lungs.

Good kit. Will be back for more."

Ellie Clark, York ...

"My sleeping bag has arrived here today. I think it is absolutely brilliant! I have had to leave it for a while to help Daddy fit a compass in the boat, but I have made Mummy promise not to put it away whilst I am outside. I can't wait to try it out in the tent!

Thank you very much indeed."

Sarah Nunan by Email ...

"The boots and walking trousers we ordered from you made it as far as Tengboshe last year. The girls (aged 8 and 9) watched the sunrise over Everest and I couldn't fault the boots."

Caroline Spence-Thomas, Chepstow ...

"I am writing to THANK YOU VERY MUCH for your advice in choosing a boot at such short notice for my 3½ year old daughter. This boot is excellent for narrow feet, which my daughter has ... we have problems with just normal shoes. My daughter loved wearing them which helped when it came to walking and splashing in puddles! So thank you again."

Viv Carne, Cornwall ...

"Thankyou for your excellent service. From receiving the catalogue in double-quick time and then the goods arrived speedily.

My 3 year-old daughter was so impressed with her new sleeping bag that she had to go to bed in it last night, just to try it out. Yes she was very hot, she did fall out of/off the bed, but she was one very happy, snuggled child."

Viv Carne, Cornwall ....

"Me again.

Just to let you know that our camping weekend was an absolute success thanks to the girls' sleeping bags and exceptionally good weather for October in Cornwall.

The 11-month-old slept soundly in her Vango Baby, behaving like a dolphin at wake-up time with tail flapping. And the 3 year-old had better success sleeping on the ground, nowhere to fall! On the second night her eyes closed as she snuggled down and it took ages for her to stir in the morning, totally refreshed from her kip.

Thank you again for such a great service"

Kate Barlow, Oxfordshire ...

We were in Scotland when the weather came in and it rained so much that we adults got soaked right through. However our son, who was in a child carrier and a limited raincover, kept completely dry in his Keela Poseidon jacket with waterproof salopettes.

Mrs Wright, Co Antrim ...

"I get the impression that everything has been carefully chosen - and your range is not too expensive."

Jill Welch, USA ...

"We have been thrilled to find your company. My daughter was born with an eye sensitive to sunlight, and your category 4 sunglasses have made it possible for her to enjoy the outdoors like any other kid.

You ARE awesome, thanks again."

Edwina Jones, Purley-on-Thames ...

"Just to say thank you for fantastic service. I ordered these for my daughter yesterday morning and they arrived in the post today. Having tried them on she won't take them off! I think they can be said to be a success."

Customer Service

Andrea Duffin ...

"Just to say thank you for the prompt service when I purchased some sandals. I ordered them late on Saturday and they were with me on Tuesday. Excellent sandals, excellent service, excellent price as well. Thank you."

Mrs Spink, Germany ...

"I shop almost exclusively by mail order and I have to say that your company stands out as one of the very best."

Mrs Elliot, Sheffield ...

"I rang before placing the order ... the lady I spoke to was very helpful. Previous orders have always been dealt with good service and delivered very promptly, thank you."

Christianne Castleberry, Texas ...

"Thank you for your help. I read that your customer service was great ... and they were right!"

Anna Waughray, Manchester ...

"Many thanks for the incredibly prompt replacement Paklite jacket ... as someone involved in a family-owned and run business I have found your customer service outstanding."

David Thomas by Email ...

"Just a quick note to say thank you very much for your help in resolving this for me. I appreciated the message left on my answerphone yesterday and the replacement glasses were received today. I have already added Young Explorers to my internet favourites and your high level of customer service has made it a pleasure dealing with you."

Charmian Bromham by Email ...

"I wanted to sincerely thank you for your patience and perseverance with this order ... your service has been absolutely great! I really don't know what my family would do without you!"

Jane Gillott, Doncaster ...

"Thank you for your prompt attention. People I have spoken to have been very impressed with the level of service I have received from you. My daughter is looking forward to receiving her trousers."

Mrs Lewis, Carmarthenshire ...

"I wish to congratulate you on your efficiency and general helpful attitude, thanks!"

Mrs Reuben Williams, Buckinghamshire ...

"It has been really nice dealing with you on the phone. Thanks very much for your advice."

Mrs Ronald, Bedfordshire ...

"This has been a really lovely buying experience. The way you as a company handle these purchases has left me feeling good and enjoying it enormously."

Mrs Jellings, East Sussex ...

"I have recommended you to loads of friends down here. I know they use you, too. You are the most efficient mail order company I've ever used."

Mrs Harding, Exmoor ...

"You are the most helpful company I deal with. It's marvellous."

Speed of Delivery

David Pashen, Pembrokeshire ...

"Just a quick note to say 'thank you' for your prompt service and delivery of my daughter's coat. It was a real pleasure to deal with a company who delivers what they promise and who gets it right first time."

Rosina Oakey, Orkney ...

"YOU ABSOLUTE STARS!!

I telephoned an order to you last week and asked whether it would be possible to have the items by the beginning of June. About 2 hours after I placed the order I found out that my daughter would be going away with her school next week and I was a bit miffed as some of the things I'd ordered would have been ideal for her trip but wouldn't arrive in time.

I obviously hadn't taken the Young Explorers level of service into account - the item arrived the NEXT DAY and we live in ORKNEY!!!

Thank you so much - all the things are great (as we knew they would be - 'cos you sell excellent stuff!) and our daughter is now really looking forward to wearing all her new gear!

Keep up the good work!"

Vivienne Carne by Email ...

"WOW, you have excelled yourselves again. I ordered one day and received the goods the following morning; well I would have done had I not nipped across to France for the day. Goods safely retrieved from PO the next morning. My littlest tried to go to bed wearing her new hat!
Outstanding service. Thank you and well done."

Mrs Leighton-Symons, London ...

"I buy from other mail order companies but their deliveries are a nightmare. It's nice to do business with a company that delivers so efficiently. I'll certainly come back and use you again."

Erika Morris, London ...

"You can't ask for better and more prompt service. You have been so helpful with sizing. I would strongly recommend you to my friends."

Selina Vickers by Email ...

"I have just had my post delivered and there are the boots I ordered yesterday!! A big thank you for your speedy service and very courteous staff. Excellent!"

The Leach Family, Isle of Man ...

"We are writing to let you know how incredibly impressed we are with your service. In my usual disorganised way I placed an order last night at 5pm and today at 1.10pm we have received three excellent wetsuits. Even more impressive as we genuinely live in the sticks. Many thanks and naturally we will be telling everyone we know!"

Joanna Tall by Email ...

"I just wanted to congratulate you on your excellent service yet again. If it hadn't been for me missing the postman I would have had my parcel yesterday ie within 24hours of placing the order! Fantastic. The clothes look great and there will be some very pleased little people when they get home from school today. Keep up the good work!"

Lucy Owen, Northampton ...

"Thanks for getting everything to me so quickly - it all arrived this morning which is brilliant. Really impressed with the efficiency!"

Website

Mrs Ferguson by Email ...

"Just thought I would drop you a quick note to say how impressed I was with your website ordering service. I placed my order on Monday and it arrived the next day ... brilliant. I work on the internet side of things myself and I've rarely seen such good service. And the child carrier which I ordered has also proven to be a great success. I just thought you might like to hear from a very satisfied customer."

Elaine Murphy, Brighton ...

"Thank you for existing at all! Delighted to have found the site. So difficult to find active wear for kids."

Penny Shankar, Stroud ...

"We had excellent service from you when we ordered previous items, so are keen to use your website again!"